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Steph bought into the Home Reserve sofa system to give her two greyhounds and humans room to spread out.
She did a one year video update video seven months ago where she shared that the couch has held up really well and the upholstery washed up without any noticeable change. The couch still looks brand new even after a year of use by the dogs.
She did identify two issues with the couch but didn't contact the company about them. It wasn't that big of a deal to her.
Well, fast forward to about a month ago where 'out of the blue' she heard from Home Reserve. They had seen her update video and wanted to send her a new arm piece with updated hardware that would solve the squeak problem she had with the original.
They also sent a very unexpected and extremely thoughtful gift which you can see at the end of the video.
I have to say, I had my doubts about this modular, ready to assemble sectional, but it has been the perfect addition to Steph's living room. There is plenty of room for animals and people plus the upholstery has held up so well.
That is probably the most impressive part. It cleans like a dream and doesn't pill like many upholstery fabric tend to do.
The customer service really sets Home Reserve apart from other companies. The fact that they honored the life of Mac with such a thoughtful gift is above and beyond!
Please note: This is not a sponsored post.
We are not professionals, and we don't claim to be. This is what we found worked for our project. Yours may need a little different approach. Safety first!
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